Refund Policy

We aim to build a happy and satisfied community of Shopify merchants. If you experience a critical issue with a purchased theme that prevents it from being used as intended, and we are unable to resolve that issue through support, you may be eligible for a refund within 14 days of the original purchase.

Eligibility for a refund

Refunds are only considered when all of the following apply:

• The request is made within 14 days of purchase.
• You are facing a technical issue or limitation that makes the theme unusable for its intended purpose.
• You have already contacted support and we were unable to provide a working resolution.
• The theme has not been used to create or publish a live Shopify store.
• You have not violated our Terms of Service.
• The theme has not been heavily modified beyond its original codebase.

Refunds are not provided for reasons such as changing your mind, switching to a different theme, or failing to contact support before requesting a refund.

How to request a refund

To request a refund, contact us and include:

• Your order number
• A clear explanation of the issue
• The steps already taken with our support team

We aim to review refund requests and respond within 1 business day.

Refund process

If your refund is approved, it will be issued to the original payment method. Processing usually takes 1 business day, although the final timing may depend on your payment provider.

Exceptions and non-refundable items

• Customization services are non-refundable.
• Refunds are not available for issues caused by third-party apps, custom code, or platform limitations outside the theme itself.
• Refund eligibility may be denied where there is misuse, policy violation, or substantial code alteration.

Contact

If you believe you qualify for a refund, please contact us through our contact page before opening a dispute or chargeback.