FAQ
Here are some of the most frequently asked questions from our customers.
Shoshin theme
What is Shoshin theme?
Shoshin s a premium Shopify theme designed to help you create a fast, modern, and fully customizable online store. It’s built with performance, design flexibility, and conversion optimization in mind.
These five main characteristics define Shoshin:
- Built from scratch – Every single line of code in Shoshin serves a clear purpose. You won’t find boilerplate code from frameworks or heavy libraries. Each element is carefully crafted for performance and efficiency.
- Mobile-first approach – Based on the latest e-commerce analytics, 9 out of 10 visitors shop from a mobile device. That’s why Shoshin is built with a mobile-first strategy. We design and optimize for mobile first, then adapt the experience seamlessly for desktop.
- Modular structure – Every section is separated into its own CSS and JavaScript files, ensuring that only the necessary styles and scripts are loaded. This makes your store load as fast as possible.
- Advanced features built in – Shoshin includes 30+ advanced sections, 10+ product page features, and 10+ cart features, giving you powerful tools to get the most out of your Shopify store.
- Extensive theme settings - We understand that every Shopify store is unique, and you need the flexibility to shape it exactly as you envision. Shoshin Pro offers extensive customization options, both in global settings and within each section, giving you full control over your store’s look and feel.
Do I need coding skills to use Shoshin?
No. Shoshin is fully customizable through Shopify’s Online Store 2.0 editor. You can adjust layouts, colors, fonts, and sections without touching code.
For advanced users, custom code can still be added.
Is Shoshin compatible with Shopify 2.0?
Yes. Shoshin is 100% compatible with Shopify Online Store 2.0, giving you access to flexible sections on every page, dynamic filtering, and enhanced customization options.
Is Shoshin mobile-friendly?
Yes. Based on the latest e-commerce analytics, 9 out of 10 visitors shop from a mobile device. That’s why Shoshin is built with a mobile-first approach, meaning we design and optimize for mobile first, then adapt the layout seamlessly for desktop.
This ensures your store looks great, loads fast, and provides a smooth shopping experience on all devices.
Is Shoshin optimized for SEO?
Yes. Shoshin is built with SEO best practices from the ground up, giving your store the strongest possible foundation for ranking in search engines.
Here’s how Shoshin helps your SEO:
- Clean, semantic code – Search engines can easily crawl and understand your site structure.
- Lightning-fast load times – The theme uses a modular approach that only loads the code needed for each page, boosting Core Web Vitals scores.
- Mobile-first design – With the majority of shoppers browsing on mobile, Shoshin’s mobile-first approach ensures you meet Google’s mobile usability standards.
- Optimized meta structure – Supports customizable titles, meta descriptions, and alt tags for images, helping search engines index your store correctly.
- Rich snippets support – Built-in structured data (JSON-LD) helps products show up with enhanced search results, like price, reviews, and availability.
- Image optimization – Lazy loading and responsive image handling reduce page weight without sacrificing quality.
- SEO-friendly URLs – Works seamlessly with Shopify’s native SEO-friendly URL structure.
👉 While no theme alone guarantees top rankings, Shoshin ensures that your store meets modern technical SEO standards, giving you the best chance to rank higher and attract more organic traffic.
Does Shoshin include documentation?
Yes. Shoshin comes with comprehensive, well-structured documentation covering every aspect of the theme — from initial setup and theme settings to 30+ sections, each explained in detail. The documentation also includes advanced configuration guides, such as using custom fonts and deeper customization options.
You can access the full documentation at https://docs.kondasoft.com/shoshin. If you need additional help, our support team is available to assist you.
Licensing & Updates
How does the Shoshin license work?
Each purchase includes a single theme license for use on one Shopify store. If you want to use the theme on multiple stores, a separate license is required for each store.
Can I transfer my license to another store?
Yes. You may transfer your license to another Shopify store, provided the theme is no longer installed or in use on the original store. A license can only be active on one store at a time.
Do I get updates with my license?
Yes. Your purchase includes ongoing theme updates, including improvements, bug fixes, and compatibility updates with Shopify’s latest features.
Installation & Compatibility
How do I install Shoshin?
After purchase, Shoshin can be installed directly from your Shopify admin. Once installed, you can customize the theme using the Shopify Theme Editor and publish it when you’re ready.
If you need help during setup, our documentation and support resources are available to guide you through the process.
Will Shoshin work with Shopify apps?
Yes. Shoshin is built to be compatible with most Shopify apps. If you encounter any conflicts, our support team can assist you.
Support & Services
How do I get support?
For fast and professional support, please visit our Support Forum. You can find solutions to common issues and connect with other users.
If you need further assistance, feel free to contact us directly with your order details.
Do you offer custom services?
We've had the privilege of partnering with hundreds of Shopify stores, including high-performing Shopify Plus brands generating millions in annual revenue. This extensive experience has equipped us with invaluable insights into what works and what doesn't in the world of e-commerce.
We're eager to apply this knowledge to your next Shopify project and help you achieve your business goals.
Please feel free to reach out to us via our Contact us form or chat widget.
Trust & Policies
How many years of experience do you have?
Short answer: 17 years
We’ve been crafting stunning e-commerce themes since 2008, starting with Virtuemart, one of the earliest platforms for online stores. Over the years, we’ve honed our skills, designing premium and free themes for both VirtueMart and Joomla.
In 2015, we embraced Shopify’s simplicity and power. Since then, we’ve helped hundreds of businesses, including many Shopify Plus brands, create thriving online stores.
To keep your store fresh and up-to-date, we release a new Shopify theme every month. This ensures you always have access to the latest trends and cutting-edge designs.
Do you offer refunds?
NOTE: Refunds for Shoshin are handled according to Shopify’s theme purchase rules. As per Shopify’s policies, refunds are generally not available once a theme has been purchased.
For our other Shopify themes, refunds may be considered within 14 days of purchase if you experience a critical technical issue that prevents the theme from working as described and we’re unable to resolve it through support.
For more details, please refer to our Refund Policy page.