Frequently Asked Questions

KondaSoft themes are premium Shopify themes created to give merchants a distinctive, conversion-focused storefront without starting from scratch. Each theme has its own visual direction, features, and demos, so you can choose the best fit for your brand.

No. Standard setup and customization can be completed through Shopify's theme editor without coding. Advanced design changes, custom functionality, or third-party integrations may require development support.

Yes. KondaSoft themes are built for Shopify Online Store 2.0 and use sections and blocks so you can arrange and customize storefront content in the theme editor.

Yes. The themes are designed responsively for mobile, tablet, and desktop screens. We still recommend reviewing your own images, copy, apps, and navigation on different devices before launch.

The themes include technical foundations that support Shopify SEO, including semantic markup, responsive layouts, and performance-conscious code. Search visibility also depends on your content, store configuration, apps, links, and ongoing SEO work.

Setup guidance and available documentation are provided for KondaSoft themes. If you cannot find the answer you need, contact our support team and include your theme and store details.

Each theme purchase is licensed for use on one Shopify store unless the product or license terms state otherwise. A separate active store requires its own license.

Yes. Designers, developers, and agencies can use a purchased theme for a client project, provided that each live client store has its own valid license.

License transfers depend on the circumstances and the applicable license terms. Contact us with your order details and both store URLs before moving a theme to another store.

Theme updates are provided according to the terms attached to the product you purchased. Updates may include improvements, compatibility work, and fixes, but they do not automatically update a customized copy installed on your store.

A standard theme purchase is a one-time payment unless the product or service is clearly identified as recurring at checkout. Optional support or development services may have separate terms.

If you manage several stores or regularly build Shopify stores for clients, contact us to discuss your requirements and available options.

After purchase, download the theme ZIP file and upload it in Shopify under Online Store > Themes. You can then preview, customize, and test the theme before publishing it.

Launch time depends on the amount of content, catalog setup, branding, app configuration, and customization required. A store using the theme's existing design and features can usually be prepared faster than a fully custom build.

Most apps built for Shopify themes should work, but compatibility depends on how each app integrates with the storefront. Confirm any business-critical app requirements before purchasing or launching.

Yes. You can customize colors, typography, content, sections, and available settings in Shopify's theme editor. For changes beyond the built-in options, we also offer custom Shopify design and development services.

Theme support covers product-related questions, setup guidance, and investigation of theme issues. Custom design work, new functionality, and problems caused by third-party apps or code are handled separately.

Compare each theme's demos, built-in features, product presentation, and overall design direction with your catalog and brand. If you are unsure, contact us and we can help you evaluate the options.

Yes. We can customize a KondaSoft theme, design a storefront in Figma, develop custom sections and features, or build a bespoke Shopify experience around your business requirements.

Contact our support team with your order details, store URL, theme name, and a clear description of the question or issue. Screenshots or recordings can help us investigate more efficiently.

KondaSoft's work is backed by ecommerce experience dating to 2008 and dedicated Shopify experience since 2015, across themes, custom storefronts, and merchant-focused development.

No. Purchasing a theme gives you a license to use it under the applicable terms; it does not grant permission to resell, redistribute, share, or offer the theme as your own product.

The available secure payment methods are displayed at checkout and may vary by location, currency, or payment provider.

If a critical issue prevents you from using your purchased theme as expected and we cannot resolve it through support, you may be eligible for a refund within 14 days of purchase. Read the complete refund policy before purchasing.